In the case of damaged goods, there is no need to send the product back to us. Simply email our customer service team with the order number and images of the damaged goods or only the order ID for lost goods and we will have replacements sent out right away.

For a lost or damaged order, we will provide you with a reprint. We only exchange items if they are defective or damaged.

If there are any issues with the reprint after receiving all required information, we will refund your orderin in full. In case of a lost or damaged order, we will refund you.

For lost orders over $200 with no tracking information available, refunds will not be provided. All refunds are issued on a case to case basis.

We will only review replacement or return requests if the product is missing, damaged or has a print error - provided that it was caused by our printer. We are not responsible for incorrectly provided customer information that results in lost or misdirected shipments. In case of a re-shipment, you must cover the expenses.